JOJO Returns Policy

At JOJO Fashion Group, we take great pride in every garment we create and are committed to maintaining the highest standards of quality. Each product undergoes multiple quality checks during production to ensure customer satisfaction.

 

We reserve the right to refuse any returns that are not due to a manufacturing fault or where the product has been damaged under the customer’s care. In such cases, JOJO Fashion Group holds no responsibility. We also reserve the right to repair or replace faulty items where possible. Please note that we do not offer refunds. If a replacement cannot be provided, store credit will be issued instead. 

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We ask that all stock is thoroughly checked upon arrival to your store, as we will not accept any loose pieces or packs after 30 days from the date of delivery. We do not accept returns for change of mind. Faulty items may only be returned if they meet the following criteria: 

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• Items must be returned within 30 days of receiving your order. Items sent after this period may be denied. 

• Items must be in their original condition, with swing tags attached and original packaging included. 

• Items must be unworn, unwashed, unperfumed, and free from makeup, stains, or damage. 

 

Once we receive your return, our team will inspect the items before processing a replacement or issuing store credit. JOJO Fashion Group reserves the right to deny a return if items are used, worn, soiled, damaged, or carry excessive scents. You will be notified if your return is not eligible. 

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To arrange a return, please email Sales.syd@lilywhyt.com with the following details: 

• Order or invoice number, purchase date, style code, colour, and size 

• Full description of the fault 

• Clear photos showing the defect with the swing tag visible 

 

Once approved, please follow the instructions provided in our Returns Form. 

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• Please allow 2–3 business days for processing once your return is received. You will be notified via email when your store credit or replacement has been issued. 

• We recommend using a traceable delivery method for all returns. JOJO Fashion Group will not be held responsible for lost or damaged parcels. 

 

International Customer Returns 

JOJO Fashion Group does not cover the return freight cost for international customers. Please email Sales.syd@lilywhyt.com with the order details, including images showing the fault and swing tag. 

 

If the item can be repaired locally, we will issue a credit for the repair cost upon receipt of a valid repair invoice. The credit amount cannot exceed the original purchase price. 

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If the item cannot be repaired, the case will be reviewed individually. You may be asked to contact your Branch Manager for additional proof before credit is issued. Depending on your location, you may be required to return the faulty item to our showroom during your next visit for verification. 

 

Replacements 

We reserve the right to repair or replace any faulty items. If a replacement is unavailable due to limited stock, store credit will be provided instead. 

 

Sale Items 

All sale items are final and cannot be returned or exchanged. If a sale item is faulty, a replacement will be provided; however, return postage will be at the customer’s expense. Please ensure to complete and include the Returns Form in your return package.